Effective Date: September 10, 2026
Dragon Roofing LLC (“Dragon Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, communicate with us, or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Property or project information
- Service address or location
- Messages and inquiries
- Photos, documents, or files you upload
- Appointment information
- Communication preferences
- SMS/text messaging consent
- Other information you choose to provide
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, referring pages, pages visited, and general website usage information.
2. How We Use Your Information
We may use your information to:
- Respond to questions or service inquiries
- Provide roofing estimates and consultations
- Schedule and manage appointments
- Communicate regarding requested roofing services
- Provide customer support
- Send appointment confirmations, reminders, and service-related communications
- Follow up regarding estimates or requested services
- Send promotional or marketing communications when you have separately consented to
- receive them
- Improve our website, services, and customer experience
- Maintain business and communication records
- Prevent fraud or misuse
- Comply with applicable legal requirements
3. SMS and Text Messaging
If you provide your mobile telephone number, you may have the opportunity to separately consent to receive text messages from Dragon Roofing LLC.
Depending on the consent you provide, messages may include:
Non-Marketing Messages: Messages regarding your inquiry, estimate request, appointment scheduling, project updates, customer service, and other communications directly related to services you have requested.
Marketing Messages: Promotional messages regarding special offers, discounts, roofing services, service reminders, and other marketing communications.
Consent to receive SMS messages is optional and is not a condition of purchasing goods or services.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
4. Mobile Information and SMS Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or transfer your SMS opt-in information or consent to third parties for their own marketing or promotional purposes.
This language is particularly important for HighLevel A2P review; HighLevel currently specifies this non-sharing clause for website privacy policies.
5. How We Share Information
We may disclose personal information to service providers that assist us in operating our
business, including providers that support:
- Website hosting
- Customer relationship management
- Telephone and text messaging services
- Email communications
- Appointment scheduling
- Payment processing
- Analytics
- Customer support
- Roofing and project-related operations
These providers may access information only as reasonably necessary to perform services on our behalf.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, protect the safety of our customers or others, or investigate fraud or misuse.
SMS opt-in information and consent will not be shared with third parties for marketing or promotional purposes.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand visitor activity, improve performance, and support advertising or analytics.
You may be able to control cookies through your browser settings
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain information for as long as reasonably necessary to:
- Provide requested services
- Maintain business records
- Fulfill contractual obligations
- Resolve disputes
- Enforce agreements
- Comply with applicable law
9. Your Choices
You may request that we update or correct certain personal information by contacting us.
You may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications.
For SMS messages, reply STOP to unsubscribe
10. Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites.
11. Children’s Privacy
Our website and roofing services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Continued use of our website after an updated policy is published constitutes acknowledgment of the updated policy
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Dragon Roofing
Hendersonville, North Carolina
Phone: 828-470-0224
Email: office@dragonroofings.com
Website:
dragonroofingllc.com
